Support
Help with the EnergyHUD web dashboard and Apple TV app. Can't find your answer? Email us and a person will reply.
support@energyhud.appWeb dashboard
How do I sign in to EnergyHUD?+
Go to energyhud.app/login and choose Connect with Tesla. You sign in on Tesla's own page and approve access to your energy data. We never see your Tesla password.
What do I need?+
A Tesla account with a Powerwall or Tesla Solar, and a current web browser on a computer, tablet, or phone. Works with Tesla Powerwall and Solar. Not affiliated with Tesla, Inc.
My data stopped updating or I see a Tesla sign-in message. What should I do?+
Sign out, then sign in with Tesla again. This happens if Tesla access was revoked or expired. If it keeps happening, email support@energyhud.app.
Can I try it without an account?+
Yes. Open the dashboard without signing in to see it with sample data.
Apple TV app
How do I pair my Apple TV?+
- Open the EnergyHUD app on your Apple TV. It shows an 8-character code.
- On your phone or computer, go to energyhud.app/tv and sign in.
- Enter the code, choose a name for the TV, and select Approve.
- The TV connects within a few seconds and shows your live energy flow.
Do I need a subscription for the Apple TV app?+
The Apple TV app is free to download and works with an EnergyHUD Pro subscription. If the TV says Pro is required, scan the QR code on screen or visit energyhud.app/pricing.
The code on my TV says it expired.+
Codes last 10 minutes. Start pairing again on the TV to get a new code.
Can the TV change my Powerwall settings?+
No. A paired TV can only read live energy data for the site you chose. It cannot change Powerwall settings, billing, or your account.
How do I remove a TV?+
Go to Settings → Paired TVs and remove it. It stops working right away.
Subscription and billing
How much is Pro?+
$3 a month or $29 a year. The Free plan needs no card. See pricing.
How do I cancel?+
Go to Settings → Billing and open the billing portal (Stripe). Pro stays on until the end of the period you paid for. We don't refund partial months or years. See the Terms.
I subscribed but Pro is not showing.+
Refresh the page or sign out and back in. If it still shows Free, email support@energyhud.app with the email on your receipt.
Is the subscription billed through Apple?+
No. Pro is sold on energyhud.app and billed by Stripe, so you manage or cancel it on energyhud.app, not in your Apple account.
Data and privacy
What data do you store?+
Your account details, preferences, subscription status, encrypted Tesla tokens, and a short record for each paired TV. We don't store your energy readings. Full details are in the Privacy Policy.
Does the Apple TV app track me or show ads?+
No. See the Apple TV section of the Privacy Policy.
How do I delete my account and data?+
Email privacy@energyhud.app. We complete deletion requests within 30 days, including your Tesla tokens and paired TVs. You can also revoke EnergyHUD's access in your Tesla account at any time.
Contact
Email support@energyhud.app. Include the email on your EnergyHUD account and, for TV problems, the TV's name from Settings → Paired TVs. For privacy requests, email privacy@energyhud.app.
EnergyHUD · energyhud.app · Works with Tesla Powerwall and Solar. Not affiliated with Tesla, Inc.